We pride ourselves on our quality items and superior finishes. When we receive our products in our HQ, we carefully check over each and every item by two different sets of eyes to check for any flaws and faults and ensure they meet our quality checks. We absolutely do not sell any products that are faulty or damaged.
Before personalizing your item, we check the quality again to ensure no damages and then proceed to personalization stage. After personalization, we ensure that your items are wrapped and packaged safely and securely to avoid any damages through pickup or postage.
If your piece arrives faulty in any way, please contact our team immediately at [email protected] with photos of your damaged item to discuss options. Please note that no replacements or refunds will be given to items damaged after they leave our HQ. If you feel something has damage via postage, please contact us to discuss. As each piece is handmade, minor flaws may be present, please be aware that replacements will not be approved for such minor flaws.